Hotel a West Point

“Filthy hot tub, floors, no hot breakfast like advertised, no one at front desk. When they did come, rude and unfriendly. We ordered a king suite, got a king room with a crappy hot tub, no bars to get in/ out off it. Paid price of a suite not room. Need a partial refund....”

“The shower was nasty, the toilet o-ring leaked. The elevator had a sign that said “do not lean” and you can tell why as when the elevator door would close the whole elevator would shake. ”

“I had a horrible experience. I booked in advance and when arrived they have given my room up because I didn’t checkin by 6pm and we arrived around 8pmbut I paid for the room already. This was during a busy weekend where the furniture convention was in town and every hotel was book within and 1 and 10mins distance. We were lucky to have found a motel which was horrible and dirty but we had no choice e. This hotel left us in a city with no hotel, no other options and the night staff was so rude...

“Patsy was great! I give her 5 stars. The other staff were ok. The rooms were clean. The King room was a little small but grateful they have a King Bed to offer. Comfortable bedding and mattress. Clean bedding. My grand children loved the pool. Parking was excellent! Great lobby! I didn’t eat at the breakfast bar but it smelled like you can make waffles. 🙂”

“Confortevole e familiare”

“Great staff”

“good”

“Clean , cold A/C , friendly staff . ”

“I enjoyed my stay however I think the property needs to take a look at the mold in the shower. We were able to wipe it off of the ceiling in the shower however the bottom of the shower door was very disgusting. The staff can only do so much. Management needs to do a cleaning of this area. This is something I can’t expect the housekeeper to handle. Overall the hospitality made the issue not so huge! However Fix It!!!!”

“The staff at check-in and check-out were friendly and helpful. Check-in was slow but it appeared to be complicated software. The room and bathroom were clean. Third floor elevator request button would not light so I could never be sure the elevator was coming. The bed was comfortable but I really wish hotels would provide a few pillows with volume as opposed to puffy pillows that flatten as soon as they are put to use.”

“Nice room, but AC unit loud and unable to fix or move room.”

“First appearance the property is nice, lobby area clean, and good staff. The room seemed clean and suitable but later noticed that it seems clean at first but really needs a deep cleaning. The bed slept good and the pillows were good. the bed pedestal put the top of the bed at about 3 foot from the floor, which seems to high. The main complaint about the room was the bathroom fan which comes on with the light switch. The fan was very loud and annoying when ever the bathroom light was on. The...

“Enjoyed a very good night's stay last Friday! Easy parking and check-in, comfy king bed, great shower, nice room amenities. Fun vibe overall and clever conversion of the classic pool area. Highly recommend this motel!”

“Clean room. However no shampoo in the shower. ”

“Nice, clean, and friendly employees! We will stay here again, if we’re in the area! ”

“The handicap shower holder was busted in on the wall. ”

“Absolutely magnificent home! Years and years of loving curation provide pure eye candy for visitors while lending a true element of grandmacore nostalgia, exhibiting decades of a life well lived in every available space!! The host, Burnette, is a lovely lady and greets you with the warmth of a grandmother, happy to welcome you in with a cup of hot tea! Breakfast was a scrumptious homemade quiche and cherries jubilee! We look forward to returning!! ”

“elevators did not work ran out of hot water ”